Frequently Asked Questions
Everything you need to know about your ROKA experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
ROKA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed Size Guide. We recommend measuring yourself and comparing those figures against our brand-specific charts to ensure the perfect fit.
Where are ROKA garments manufactured?
Our collections are designed in-house and produced in ethically audited facilities that prioritize sustainable practices and high-quality craftsmanship.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.