Returns & Exchanges

At ROKA, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. We strive to make the process as seamless as possible so you can find your perfect fit without the stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the portal process, ensuring all old shipping labels are removed from the box.

• 3.
  Pack and Ship

  Securely pack your items with original tags attached and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.